Service Guarantee and Warranty
A repair is only worth paying for if it holds. Here’s what’s covered after a repair is completed, and what to do if the original problem comes back.
Is Appliance Repair Work Guaranteed?
Approved repair work is backed by the technician’s workmanship. Every appliance is tested after the repair is completed to confirm the original issue has been resolved before the technician leaves.
Types of Coverage
Workmanship Coverage
Relates to the quality of the labor performed during the repair itself.
Replacement Part Warranty
Covers the specific part installed, for a period tied to that part.
Manufacturer-Supplied Part Warranty
Follows the terms set by the appliance manufacturer or part manufacturer, separate from the repair service’s own coverage.
Replacement parts installed during a repair are generally covered under either a workmanship warranty, a part-specific warranty, or the manufacturer’s own part warranty, depending on the part used. The exact terms depend on the specific repair and will be communicated to you at the time of service. Coverage terms vary depending on the type of repair, the part installed, and whether the part is manufacturer-supplied or an aftermarket replacement. Exact terms are provided in writing on your service documentation at the time of repair, so keep it on hand.
What May Not Be Included in Repair Coverage
Coverage generally applies to the specific issue that was diagnosed and repaired.
Typically Covered
- The specific issue diagnosed and repaired
- Workmanship on the approved repair
- The part installed during that repair
Typically Not Included
- Unrelated appliance failures — a separate component failing later, unconnected to the original repair
- Pre-existing damage identified but not part of the approved repair
- New problems that occur after the original repair, unrelated to the part or issue addressed
- Customer-supplied parts, if provided by the customer rather than sourced through the service
If the Same Issue Returns
Contact the business and reference your service invoice or repair record. Having the original documentation on hand speeds up resolving a return visit.
What to Keep After the Repair
Keep your service invoice, any notes on the specific part replaced, and the date of the repair. This documentation is what coverage terms are based on.
Frequently Asked Questions
Are replacement parts covered?
Replacement parts installed during a repair are generally covered under either a workmanship warranty, a part-specific warranty, or the manufacturer’s own part warranty, depending on the part used.
How long does appliance repair coverage last?
Coverage terms vary depending on the type of repair, the part installed, and whether the part is manufacturer-supplied or an aftermarket replacement. Exact terms are provided in writing on your service documentation.
What should I do if the same issue returns?
Contact the business and reference your service invoice or repair record. Having the original documentation on hand speeds up resolving a return visit.
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